Refund and Return Policies

RETURNS

Return Policy

Returns and exchanges must be received in original condition, including original packaging and labels. Returns and exchanges must also include a copy of the order receipt or return authorization form.

All returns must be postmarked within 30 days from order date to be eligible for a return or exchange.

Your refund will be credited to the original form of payment once the returned/damaged product is received at our warehouse.

Shipping fees are NOT refundable unless the carrier approves a shipping refund. There is a 10% restocking fee subtracted from your refund for all returned items.

Clearance items are non-returnable/non-refundable.

 

LOST & DAMAGED ORDERS

On the rare occasion, Curvy Girl Knits, LLC. shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. Curvy Girl Knits, LLC does not assume any responsibility for lost or stolen items.

 

ADDITIONAL INFORMATION

We try to help when delays in delivery happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund on shipping charges. 

Curvy Girl Knits is not responsible for undeliverable packages. Undeliverable packages will be returned to the sender and the customer will be contacted to update their address. Customer will be charged a shipping fee to reship a package that was returned.

 

 

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A little recent background…

I moved to the Springs 2 years ago, 2 months before we went into quarantine. Ugh! At that time my mom (who lives downstairs in our house) became ill and we spent even more time in our own quarantine so as not to risk her getting sick. I wish I could say I took that time to work on my business but I didn’t.

We moved here from San Diego where this all germinated. I have been planning and creating in classes and in my sewing room for 6+ years. I am very educated about my craft but feeling so nervous about launching the business.

I am not employed as I have had to take care of my mom almost full-time for the past year. Leaving her alone for several days is not currently an option. My dream of getting this business off the ground now has the best of circumstances to come to fruition.

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What’s happening now…

I decided a month ago to apply to an Arts and Crafts show on April 30th in Parker. It should have an attendance of about 1000 people. I plan to use this as a testing ground for what people might be interested in and hopefully purchase. It has also lit a fire in me and I have been quite busy sewing, designing and sewing.

I plan to have my website up at least for initial orders just after the show. I don’t see how I am going to get it done before. I am attaching the notes for that as well and I already have a shopify shop that I started last summer.

 My plan at the show is to only sell my t-shirts and accessory bags. A reasonable price point for each and to try to not only garner interest but to also recoup some of the recent start-up cash.