Returns and exchanges must be received in original condition, including original packaging and labels. Returns and exchanges must also include a copy of the order receipt or return authorization form.
All returns must be postmarked within 30 days from order date to be eligible for a return or exchange.
Your refund will be credited to the original form of payment once the returned/damaged product is received at our warehouse.
Shipping fees are NOT refundable unless the carrier approves a shipping refund. There is a 10% restocking fee subtracted from your refund for all returned items.
Clearance items are non-returnable/non-refundable.
LOST & DAMAGED ORDERS
On the rare occasion, Curvy Girl Knits, LLC. shall not be held liable for any direct or indirect damages done by any services provided. All items are purchased at your own risk. Any damage caused during shipment is the responsibility of the postal service/courier. Curvy Girl Knits, LLC does not assume any responsibility for lost or stolen items.
We try to help when delays in delivery happen, but we cannot issue a refund on any portion of shipping unless the carrier approves a refund on shipping charges.
Curvy Girl Knits is not responsible for undeliverable packages. Undeliverable packages will be returned to the sender and the customer will be contacted to update their address. Customer will be charged a shipping fee to reship a package that was returned.